Frequently asked questions about misconnections

Here are some questions that we often get asked about sewage misconnections, your responsibilities and what to do to put them right.

You may have received a letter from your Water and Sewage Company about a misconnection at your property or you may have checked your property and found a misconnection.

Select a question to reveal the answer:

• I have been told that part of my property's drainage is connected to the wrong sewer. What does this mean?
• Who is responsible for correcting a misconnection?
• What do I need to do to correct the drainage?
• I have been told that the sewer pipe may be cracked below ground. What should I do?
• Will my Water and Sewage Company do the work and allow me to pay by my water bill?
• I cannot afford to have the work done. What can I do?
• Will my building/drainage insurance rectify my misconnected drainage?
• I am connected to a septic tank or private sewage treatment facility. Does the advice apply to me?

 

• If you can't find the answer to your question or you need more information, please contact your Water and Sewage Company.